takabet 25 Privacy Policy

1 Introduction & Applicability

This privacy policy applies to the takabet 25 platform and all services under it. Its purpose is to inform our users how their personal information is handled when they use our website, open an account, make deposits or withdrawals, or contact our support team.

By using our services, you are considered to have accepted the terms of this policy. Our Terms and Conditions and this privacy policy together form the legal basis of our services. If you disagree with anything, please stop using our services and request deletion of your account.

This policy applies to users aged 21 or above residing in Bangladesh. takabet 25 does not knowingly collect information from minors (under 21). If we become aware that a minor's information has reached us, the relevant account will be closed and the data deleted.

1 What Information We Collect

1.1 Information Provided at Registration

We collect the information you provide when opening an account. This includes:

Full name and date of birth
Valid mobile number and email address
National ID card details (for identity verification)
Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)

1.2 Automatically Collected Information

When you log in to takabet 25 or browse any page, certain technical information is collected automatically:

Device type and operating system
Browser type and session information
IP address and approximate location
Page visit history and session duration
Cookie and local storage data

1.3 Transaction and Betting History

A record of every deposit, withdrawal, and bet you place is stored on our servers. This information is kept to ensure financial security and for necessary accounting purposes.

1.4 Support Communications

When you contact us via live chat or email, those conversations are recorded — for service quality improvement and for resolving future complaints.

2 Purpose of Data Use

takabet 25 uses your information only for the following purposes:

2.1 Service Operations

Your information is essential for creating and managing accounts, confirming logins, processing deposits and withdrawals, and running betting activities.

2.2 Identity Verification and Fraud Prevention

Identity verification is carried out to ensure only one user per account and to prevent unauthorised access. This information is also used to detect multiple account attempts from the same device or IP address.

2.3 Promotional Communications

If you have consented to receive our promotional messages, you will be notified by mobile or email about bonuses, cashback, and new offers. You can withdraw this consent at any time.

2.4 Responsible Gaming Monitoring

We monitor your betting and deposit patterns so that we can offer timely support if any signs of harmful behaviour appear. We conduct this activity in accordance with our Responsible Gaming guidelines.

2.5 Service Improvement

Usage data is used to analyse the overall user experience and improve the platform's design, speed, and game selection.

3 Cookies and Tracking Technology

3.1 Types of Cookies

takabet 25 uses three types of cookies:

Essential cookies: To maintain login sessions and for the platform's basic functionality — these cannot be disabled.
Analytical cookies: To understand how users are using the site — you can disable these if you wish.
Preference cookies: To remember language, theme, or other personal preferences.

3.2 Cookie Control

You can delete cookies or stop accepting new ones from your browser settings. However, disabling essential cookies may cause issues with login or transactions.

4 Data Sharing and Third Parties

takabet 25 never sells your personal information commercially. However, information may be shared with necessary third parties in the following limited circumstances:

4.1 Payment Processors

To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, the relevant organisations receive only the transaction-related information required.

4.2 Game Providers

Game studios on our platform — including Evolution, Pragmatic Play Live, and Spribe — receive only the session data needed to run games. Your personal identity or financial information is not shared with them.

4.3 Legal Obligations

Where required by an order of a competent court or under applicable laws of Bangladesh, specific information may be provided to government authorities.

4.4 Technical Service Providers

Operational data is shared with trusted technology partners for server hosting, cybersecurity, and customer support software management. These partners are contractually bound to follow our privacy standards.

5 Data Security Measures

takabet 25 follows industry-standard technology and processes to protect user data:

All data transfers are secured through SSL (Secure Sockets Layer) encryption.
Stored data is protected with AES-256 encryption.
Passwords are never stored in plain text — they are kept only in hashed form.
OTP verification is in place for account access.
Regular security audits and vulnerability testing are conducted.
Our internal staff have access only to the information required for their specific roles.

However, 100% security on the internet cannot be guaranteed. You are therefore advised to use a strong and unique password, and to notify us immediately if you notice any unusual activity.

6 Data Retention Period

All data is retained while your account remains active. After an account is closed, the following information is kept for specified periods:

Financial transaction records: minimum 5 years after account closure.
Identity verification documents: minimum 3 years after account closure.
Support conversation records: 2 years after account closure.

After these periods, data is permanently deleted unless there is a legal obligation to retain it.

7 Your Rights and Choices

takabet 25 believes every user should have adequate control over their own data. To this end, we provide you with the following rights:

7.1 Access and Correction

You can view and correct your information at any time from your account settings. Changes to name or date of birth may require identity verification.

7.2 Deletion Request

You may request deletion of your account and associated data. However, some data kept due to legal obligations may not be deleted immediately.

7.3 Opt Out of Promotional Communications

You can stop receiving promotional SMS or emails at any time — from your account settings or by informing us via live chat.

7.4 Data Portability

To request a copy of the key data associated with your account, contact our support team. We aim to respond within 14 working days.

8 Protection of Children and Minors

Our platform is for individuals aged 21 and above only. takabet 25 does not knowingly collect personal information from any minor. An age verification process is followed at registration. If a parent or anyone else notices that a minor is using our platform, please notify us immediately — that account and its data will be deleted.

9 International Data Transfers

Some of our technical services may operate on international servers. In such cases, your data may be transferred outside Bangladesh. However, for any international data transfer, we ensure that:

Adequate data protection measures are in place at the destination server.
Third parties are contractually obligated to follow our privacy standards.
Transferred data is used only for the purpose for which it was collected.

10 Policy Changes and Notification

takabet 25 reserves the right to update this privacy policy as needed. In the event of significant changes, a notification will be sent to the registered mobile number or email. Continued use of our platform after changes are made will be considered acceptance of the updated policy.

The "Last updated" date at the top of this page always indicates the most recent version. Answers to common privacy-related questions are also available in our FAQ section.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Live Chat: Support available 24/7 in Bengali and English
Email: [email protected]

We will try to respond to your message within a reasonable time. For urgent data protection matters, contacting us via live chat will get you a faster response.